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Service Transition Manager
About Scope
Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.
About Your Role
Scope has an exciting and unique opportunity for a Service Transition Manager to work within our Employment Programs division.
In this leadership role, you will guide a team responsible for supporting clients as they move into Scope services, ensuring every transition is well planned, compliant, and centred around the individual’s needs and goals.
Key responsibilities include:
- Leading and supporting a team to deliver high-quality client onboarding and transition outcomes
- Engaging closely with clients and their support networks to understand their needs and ensure a positive entry into services
- Overseeing the coordination of service commencement, ensuring alignment with funding, compliance and organisational requirements
- Building and maintaining strong relationships with internal teams and external partners to enable seamless service delivery
- Contributing to strategies that strengthen client acquisition, onboarding and retention practices
- Supporting business development initiatives by identifying opportunities for service growth and market responsiveness
- Providing guidance, coaching and development support to build capability within the team
- Ensuring all activities align with quality, safeguarding and risk management frameworks
Your Key Focus
This role requires a strategic and people-focused leader who can balance operational delivery with continuous improvement and innovation.
You will bring:
- A strong ability to build and maintain effective relationships across diverse stakeholders
- Proven capability to lead teams and support others to deliver high-quality outcomes
- Confidence navigating complex environments and making informed, evidence-based decisions
- Strong commercial awareness and the ability to contribute to business growth initiatives
- A collaborative mindset with a focus on improving client and stakeholder experiences
- Resilience, adaptability and a commitment to ethical and inclusive practices
What We Look For
- Experience in client relationship management, stakeholder engagement and conflict resolution
- Demonstrated ability to lead and develop teams to achieve outcomes
- Experience contributing to or delivering business development or growth initiatives
- Strong analytical and problem-solving skills
- Tertiary qualifications in Business, Marketing or a related discipline (desirable)
- Experience in disability services or a related sector (desirable)
- Experience working in a not-for-profit environment (desirable)
We are committed to filling this role quickly, we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out apply now.
Scope as an Employer
At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.
View our stance on inclusion, diversity and human rights by visiting our careers page.
Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.
Take your career on a journey with Scope and work proactively with us to achieve our purpose!
If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au
Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.
