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Client Contracts Officer
About Scope
Looking for work with real purpose?
Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive.
We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, therapy and employment services in over 420 service locations across Victoria and NSW.
We currently have a fixed term contract position available until 31st December 2026 within our Client Retention and Acquisition division, focused on contracts administration for our valued clients.
About Your Role
The Client Contracts Officer is responsible for oversees the creation, management, and renewal of client contracts ensuring legal compliance, accurate documentation, funding alignment, and risk management contributing to an experience that empowers our clients to belong and thrive, now and into the future.
You will enjoy interacting with diverse stakeholders and possess the communication and relationship skills to thrive in a fast paced, diverse and complex environment.
Your Key Focus
Some of your responsibilities will include:
- Actively listen to clients and their support networks (e.g. families) to understand their Service Agreement requirements. Coordinate contract queries, document control and auditing.
- Documenting our clients’ goals, expectations and requirements, in alignment with relevant funding, policy and governance (including reporting) requirements.
- Working collaboratively with relevant stakeholders to undertake the end-to-end process to create, maintain and/or renew client contracts in alignment with relevant legal, regulatory, policy and budget requirements.
- Maintain accurate documentation, collating and submitting this to relevant internal and external stakeholders, in alignment with relevant legal, regulatory and policy requirements.
- Provide accurate and policy-aligned information to stakeholders and resolve or appropriately escalate contract queries.
- Share feedback to support the development, implementation and ongoing evolution of Client Acquisition and Retention’s plans and priorities.
Your experience shall align with
- Knowledge (or the ability to quickly acquire) of relevant NDIS compliance and funding rules.
- Strong administration, organisational skills and attention to detail.
- Ability to prioritise and manage at times competing priorities, stakeholders and expectations to deliver outcomes
- Experience (or the ability to quickly acquire) communicating with others, including through different communication modes
- Experience in the disability services and/or a related sector would be advantageous
Scope as an Employer
At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.
View our stance on inclusion, diversity and human rights by visiting our careers page.
Benefits:
- Meaningful work that creates positive impact for people with disability
- Flexible working arrangements, with a minimum of three days per week at a Scope location (Hawthorn)
- Collaborative and supportive team environment
- Opportunities to influence organisation-wide transformation initiatives
- Free onsite and accessible parking
- Hawthorn office is nearby public transport
Scope (Aust) is a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.
No Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.
Take your career on a journey with Scope and work proactively with us to achieve our purpose!
If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au
Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.
