Come find your career with us 

About Scope

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting and unique opportunity for a Customer Enquiry Administrator to work within our Chief Employment Pathways Officer division.  

In this role, you will be responsible for supporting our existing and potential customers as well as all enquiries on our centralised number and email. You will be supporting multiple stakeholders both internal and external and provide them outstanding customer service. 

The role is a part-time, 15 hour per week position with some flexibility around days of the week, however will be requirement to work Tuesdays. 

Your Key Focus

• Providing superior customer service through all available service channels (phone, web, email) within agreed SLA’s  

• Collecting and maintaining correct customer data/records  

• Qualify and capture leads and support with pipeline monitoring  

• Provide accurate and timely information to help internal/external stakeholders and customers with ‘way-finding’ and ‘decision-making’  

• Reporting on customer service KPIs  

• Reporting on customer insights  

• Maximise on the potential to nurture and convert leads, and therefore contributing to Scope’s organic growth targets  

• Ensure that the CES provides a best in class experience that supports brand differentiation and aligns with Scope Customer Experience strategy  

• Supporting Reception where required 

What We Look For

• Strong inbound customer service or similar front of house experience   
• Experience working in a services, healthcare or in disability services is preferred.
• Proficient with Microsoft Office software programs, CRM and other data management platforms
• Excellent communication skills essential
• Strong problem solving and analytical skills with a demonstrated ability to critically analyse issues and develop and implement effective solutions. 

View the position description  Here 

We are committed to filling this role quickly, so while applications for this role will close on Sunday 8th June 2025 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out apply now.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform.  You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

Please direct enquiries to careers@scopeaust.org.au

If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.