Come find your career with us 

About Scope

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting and unique opportunity for an ICT Service Manager to work within our Information and Communications Technology (ICT) division.

In the role, you will be responsible for:

• Providing a high level of tech support and customer service to SCOPE staff.
• Ensuring that all requests and incidents are logged and responded to in a timely manner
• Accurately document incidents and requests in ticketing system
• Ensure that all hardware ie. desktops, laptops, and mobile devices provided is in accordance with our standard operating model.
• Troubleshoot any network related issues
• Maintain an up-to-date asset management system
• Identify problems, investigate causes and recommend solutions to correct
• Be an active member of cross-functional teams that support business systems activities

The role will involve travel between SCOPE sites, so successful candidate must have a valid driver’s licence.

This position is part of a rotating shift (8am – 4pm), (9am – 5pm) and (10am – 6pm) Monday to Friday. Business hours of coverage are between 8.00am and 6.00pm Monday to Friday.

Your Key Focus

In this role you will participate in the day to day operations of the ICT Service Centre which includes responding to incidents and service requests, creating user accounts and providing advice to staff on possible causes and solutions associated with identified and documented issues.

To be successful in this role you will have knowledge of contemporary operating systems, office applications, hardware, software and their application within a business environment as well as demonstrated understanding of fundamental IT technologies. Commitment to providing excellent customer service is essential to this role, experience in ITIL framework would be an advantage

What We Look For

• A minimum of 3 years working in similar environment 
• Hold qualification in Business/ Information Technology orientated subject.
• Previous experience working on a help desk system / managing and prioritising tickets accordingly.
• Extensive and proven experience in the support of major ICT projects.
• A solid understanding of networking and routers, desktop configuration 
• Systems - Azure knowledge & understanding of how Aruba devices work 
• Demonstrable experience in supporting a Windows MOE and both on-prem and cloud-based systems.

View the position description  Here

We are committed to filling this role quickly, so while applications for this role will close on Tuesday 10th June 2025 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out apply now.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform.  You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

Please direct enquiries to Emily Poynton , epoytnon@scopeaust.org.au

If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.