Come find your career with us 

About Scope

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting and unique opportunity for a Therapy Office Administrator. 

You will work within our Therapy Division on a full-time basis, working Monday to Friday from either the Shepperton or Seymour office in VIC. 

The role is responsible for a broad range of office administration including booking and management of therapy appointments, greeting clients and general office duties.

Your Key Focus

You will work with a collaborative team in an organisation with the scale and ambition to advance the client, family and employee experience across our sector.

Key duties include:

• Providing a welcoming and informative customer service to our clients and staff.
• Booking and management of therapy appointments.
• Answering queries via phone / email.
• Collaborating with Team Leaders, Therapists and the Therapy Contracts Lead.
• Maintaining and updating schedules, confirming, rescheduling and managing appointment cancellations.
• Booking resources – cars, rooms and online sessions for therapists.

What We Look For

• Prior administrative work experience in the disability/medical sector advantageous
• Excellent communication skills verbal and written, with attention to detail
• Strong organisational skills
• Confidence to work collaboratively and autonomously
• Proficient in Microsoft Office / Previous experience using Client Management Systems
• Ability to multitask and prioritize work
• Client focused
• Warm and welcoming demeanor, professional appearance.

View position description  here

Requirements

To be considered for this role, you must provide the following:
• Current Driver’s License and your own vehicle
• Registered with AHPRA or for Speech Pathologists, you are a practicing member of Speech Pathology Australia
• NDIS Worker Screening Check Clearance and Working with Children's Check (Employee)
• Valid Australian Working Rights and an International Police Check if you have lived or worked overseas for more than one (1) year within the last ten years

We are committed to filling this role quickly, so while applications for this role will close on Tuesday 15th April 2025 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out apply now.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform.  You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

Please direct enquiries to Emily Poynton on 0498 766 842 or epoynton@scopeaust.org.au

If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.