Come find your career with us 

About Scope

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting and unique opportunity for a Workforce Mobilisation and Support Coordinator to work within our Business Performance Unit.

In this role, you will:

• Coordinate the mobilisation of Scope’s contingent workforce to address short‑term vacancies.
• Support workforce performance, reliability and compliance across operational services.
• Partner closely with workforce schedulers, frontline leaders and enabling teams.
• Monitor day‑to‑day workforce activity and escalate risks or performance issues.
• Contribute to safe, high‑quality service delivery outcomes.

Key Responsibilities

• Support workforce schedulers and service delivery teams to fill vacancies using a contingent workforce.
• Monitor attendance, shift fulfilment and responsiveness, escalating performance issues where required.
• Engage with contingent employees to support availability, expectations and compliance.
• Follow established processes, maintain accurate records and support routine reporting.
• Identify and raise operational or workforce performance improvement opportunities.

Your Key Focus

• Supporting performance management within a high‑volume operational workforce.
• Managing routine performance matters and escalating complex issues appropriately.
• Using data and insights to identify performance trends, risks and gaps.
• Building strong, collaborative relationships with operational stakeholders.
• Working flexibly and effectively in a fast‑paced environment.

What We Look For

Skills, Experience, Qualifications

• Experience in workforce coordination or high‑volume rostering, ideally in service delivery environments.
• Demonstrated experience supporting workforce performance management, including attendance, reliability and compliance.
• Strong communication skills and confidence in performance‑focused conversations.
• Proven ability to manage competing priorities and apply practical problem‑solving skills.
• Experience working with contingent, casual or geographically dispersed workforces (desirable).

We are committed to filling this role quickly, we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out apply now.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform.  You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.