Come find your career with us 

About Scope

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered NDIS provider, delivering services such as supported independent living, respite, therapy, social connection programs and employment services across more than 420 locations in Victoria and NSW.

About Your Role

Scope has an exciting opportunity for a Technical Analyst to join our ICT division, reporting to the Systems Solutions Manager.

This role plays a critical part in ensuring our core business systems are stable, secure and effectively support service delivery. You’ll provide advanced technical support, manage system configuration and data integrity, work closely with vendors and stakeholders, and contribute to ongoing system improvements that enable frontline teams to deliver great outcomes for the people we support.

Key Responsibilities

• Provide advanced technical support across core business systems, owning incidents through investigation, resolution and clear stakeholder communication
• Configure and manage system settings, user access and security controls to ensure safe and appropriate system use
• Maintain system performance, data integrity and reliability by proactively identifying and resolving issues
• Manage vendor relationships and escalations to ensure timely resolution and service improvement
• Support system enhancements and changes, including requirements clarification, testing and deployment activities

Your Key Focus

• Supporting reliable, well‑governed systems that enable efficient service delivery
• Ensuring data accuracy, system integrity and secure access
• Providing clear communication and trusted technical advice to stakeholders
• Improving system capability and adoption through collaboration and continuous improvement

What We Look For

• A proactive and collaborative technical professional who takes ownership of issues through to resolution
• Someone who can comfortably work with both technical and non‑technical stakeholders
• A strong problem solver with a focus on quality, accuracy and continuous improvement
• A team player who values documentation, knowledge sharing and service excellence

Skills, Experience and Qualifications

• Qualifications in Information Technology, Information Systems or equivalent practical experience
• Salesforce Administrator (or Advanced Administrator) certification is desirable, or equivalent hands-on administration experience
• Demonstrated experience supporting enterprise business applications, including client management and workforce management systems.
• Application configuration, access management and integration experience is required
• Strong data capability, including SQL for reporting, validation and issue investigation
• Experience delivering technical support within structured service management practices (incident, problem and change)
• Ability to translate business requirements into system solutions, reports and meaningful insights for stakeholders
• Experience in the disability or aged care sector would be viewed favourably.

We are committed to filling this role quickly and will review applications as they are received. Interviews may commence prior to the closing date, so we encourage you to apply early.

Scope as an Employer

At Scope, we celebrate our people by offering access to an exclusive benefits platform, providing cashback, vouchers and discounts with over 500 retailers across groceries, fuel, entertainment and wellbeing. It’s one of the ways we recognise and thank our employees for the valued contribution they make to the lives of the people we support.

Scope (Aust) is a 2024 Circle Back Initiative Employer, and we are committed to responding to every applicant.

Agencies: Whilst we appreciate your interest, we are confident we can find the right candidate without external support.

Take your career on a journey with Scope and help us achieve our purpose.

If you require adjustments to our recruitment process, please email careers@scopeaust.org.au.

Please note: Successful applicants must hold a NDIS Worker Screening Check and a Working with Children Check. International Police Checks may also be required where applicable. Offers of employment are conditional on meeting these requirements.