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See the Person, See the Possibilities

Senior Business Analysis

  • 499919
  • Hawthorn, Vic
  • Shared Services & CFO
  • Information & Communication Technology
  • Projects
  • Full Time Fixed Term
  • Closing on: Dec 15 2022

About Scope

Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.

Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy.

Scope was recently named on the Australian Financial Review's Top 100 Most Innovative Companies' in Australia and New Zealand.

About The Role

Home@Scope is a subsidiary of Scope and recently acquired a large tender of the Victorian government’s disability accommodation and respite services. Home@Scope has gone through significant hypergrowth in the last 18 months and in response to service needs there is an opportunity to help improve service delivery for scale and exceptional customer satisfaction. Based at Head Office, this is a high-profile role, multi-faceted role with the primary purpose of supporting to join its rostering and workforce planning system (Kronos) team for 2400+ employees.

As an integral member of the Kronos team, the Senior Business Analyst, will contribute their expertise to optimise business processes supported Kronos and more general ICT functions. Reporting to the Business Improvement Manager, the role will include capturing current processes, identifying opportunities for improvement, understanding system capabilities and co-designing solutions to optimise workforce planning. This position demands strong organizational skills and problem-solving expertise, while working with current and emerging technologies, and managing team dynamics. Team orientation, flexibility, innovative thinking, problem solving, and self-motivation are needed for success.

About You

The ideal candidate for this role will have the following skills and experience:

  • 5 years’ experience in a Business Analyst or Project Manager role – capturing, analysing, documenting and improving business processes and system solutions (Essential)
  • Experience with Workforce Dimensions or similar system (Desirable)
  • Process mapping qualification (Desirable)
  • Demonstrated experience engaging with a range of stakeholders to capture business requirements including the conduct of workshops– Agile, Human Centred Design or Lean Six Sigma methodologies (Desirable)
  • Self-starter and strong interpersonal and relationship management skills, able to contribute to large strategic projects and or new solutions which require integrations between enterprise platforms, such as Workforce Dimension and ICT based function
  • Ability to lead and create deliverables for all aspects of business analysis and functional design for our initiatives. Activities include requirements elicitation, functional specification creation, user stories, to build AS-IS and TO-BE process flows
  • Build and maintain cross departmental relationships with stakeholders service delivery, ICT, HR, payroll as well as system vendor (Kronos), to build business requirements, business processes, and system capabilities
  • Work with stakeholders to understand, prioritize, and estimate development resources required for new features
  • Work closely with the business units perform functional, user acceptance testing; provide demonstrations to stakeholders as needed
  • Experience producing training documentation and guides to support system or new feature adoption
  • Experience in System Integration Testing (SIT) and User Acceptance Testing (UAT)
  • Excellent communication skills and ability to work with people in a team and broader stakeholders
  • Enthusiastic, strives for excellence and executes consistently in line with organisational goals
  • Experience in a complex NFP/Disability/Public sector business is desirable but not a must have

Scope as an Employer

Successful candidates will enjoy a range of staff benefits including flexibility to suit your work-life balance, continuous development and training, competitive remuneration and salary packaging and purchased annual leave scheme. You will also get the unique chance to work in a sector that is seeing the biggest social reform since the introduction of Medicare.

Take your career on a journey with Scope and work proactively with us to achieve our mission!

If at any time you require us to adjust our recruitment process to meet your individual needs please email, this includes support completing your application online.

Please note, the successful applicant will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required.

At Scope, the ongoing safety and wellbeing of our employees and customers is a priority. One of our commitments in response to Covid-19 was to implement a policy requiring all our employees regardless of the job to be fully vaccinated. Full vaccinated under Scope’s policy is 3 doses of a Covid-19 vaccine. Please note that should you be offered a position at Scope; a condition of that offer would be to provide proof that you have had at least 3 doses of a Covid-19 vaccine.

Scope Australia is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. Scope Australia is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and the LGBTIQA+ community.

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