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See the Person, See the Possibilities

ICT Technician

  • 499664
  • Hawthorn, Vic
  • Information, Communication and Technology
  • Information & Communication Technology
  • Full Time Permanent
  • Closing on: Sep 29 2022

About Scope

Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.

Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy.

Scope was recently named on the Australian Financial Review's Top 100 Most Innovative Companies' in Australia and New Zealand.

About The Role

Scope has an exciting and unique opportunity for an ICT Technician to work within our ICT Division.

  • Provide a high level of customer service to your customers – Scope’s staff
  • Provide Level 1 phone, email and face to face technical support
  • Clearly communicate the status of incidents / requests with customers
  • Accurately document incidents and requests in ticketing system
  • Provide audio / visual support for meetings
  • Procure and provision new equipment/assets, ie. desktops, laptops, and mobile devices
  • Co-ordinate and manage new installations with Service Providers
  • Identify problems, investigate causes and recommend solutions to correct
  • Support and assist research on emerging ICT products, protocols, and service standards to ensure new developments are identified and evaluated
  • Provide information and advice to Scope staff on security and best practices
  • Be an active member of cross-functional teams that support business systems activities
  • Provide assistance with major projects including testing, configuration and deployment and support

About You

In this role you will participate in the day to day operations of the ICT Service Centre which includes responding to incidents and service requests, creating user accounts and providing advice to staff on possible causes and solutions associated with identified and documented issues.

To be successful in this role you will have knowledge of contemporary operating systems, office applications, hardware, software and their application within a business environment as well as demonstrated understanding of fundamental IT technologies. Commitment to providing excellent customer service is essential to this role, experience in ITIL framework would be an advantage

Scope as an Employer

Successful candidates will enjoy a range of staff benefits including flexibility to suit your work-life balance, continuous development and training, competitive remuneration and salary packaging and purchased annual leave scheme. You will also get the unique chance to work in a sector that is seeing the biggest social reform since the introduction of Medicare.

Take your career on a journey with Scope and work proactively with us to achieve our mission!

If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au, this includes support completing your application online.

Please note, the successful applicant will be required to hold a NDIS Worker Screening Check Clearance a Working with Children Check and a COVID-19 digital certificate. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required.

Scope Australia is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. Scope Australia is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and the LGBTIQA+ community.

 Position Description

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