Come find your career with us 

About Scope

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

Join Our Team as Head of Quality Systems & Improvement!

About Your Role

Scope has an exciting and unique opportunity for a Head of Quality Systems & Improvement to join our Quality, Safeguarding and Practice division. In this high-level senior role, you will lead the development, implementation, and enhancement of our quality operating systems.

Reporting to the Chief Quality, Safeguarding and Practice Officer, you will lead a dynamic team, collaborating across divisions in NSW and Victoria, to ensure our services meet and exceed sector standards. By embedding a systems lens into feedback, incident and complaints management and client feedback, you will foster a culture of continuous improvement and contribute to Scope’s mission of delivering empowering, safe, and high-quality client services. Your responsibilities will range from co-design and implementation of quality management systems to managing strategic risks, playing a pivotal role in shaping Scope’s future.

What We Look For

We seek a senior leader experienced in managing complex reforms and change. You should excel in collaboration, ethical decision-making, and operationalising key initiatives. You demonstrate a systems approach to identification of learnings arising from investigations and have knowledge of LEAN processes. Your expertise in implementation and development of quality operating systems will be highly valuable.

A Bachelor's degree in Health, Disability, Business (or an equivalent field) is crucial for quickly adapting to the sector and effectively implementing quality management systems, frameworks, practices, and governance. Ideally, this should be complemented by further studies in business administration, health administration, or a related field.

Why Join Us?

• Impactful Work: Contribute to Scope’s mission of delivering high-quality client services.
• Collaborative Environment: Work with a dynamic team across various divisions.
• Leadership Role: Play a pivotal role in shaping the future of Scope.

If you are a strategic leader with a passion for quality and innovation, we would love to hear from you.

Apply now to be a part of our transformative journey!

 Download the Position Description

We are committed to filling this role quickly, so while applications for this role will close on Friday, 7 February 2025 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out apply now.

The selection process for this role will include two interviews, as well as psychometric and aptitude assessments.

Scope as an Employer

Work within the largest not-for-profit disability service provider in Australia, where you will feel valued for your contribution including:

• Comparable remuneration
• Generous salary packaging benefits up to $15,900 per year
• Free onsite and accessible parking

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform.  You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights.

Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.