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See the Person, See the Possibilities

Customer Support Officer (CSO) - Customer Enquiry Service

  • 499668
  • Hawthorn, Vic
  • Improvement, Innovation & Customer Experience
  • Improvement, Innovation & Customer Experience
  • Full Time Permanent
  • Closing on: Sep 29 2022

About Scope

Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.

Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy.

Scope was recently named on the Australian Financial Review's Top 100 Most Innovative Companies' in Australia and New Zealand.

About The Role

Scope has an exciting and unique opportunity for in our Vic team as a Customer Support Officer. 

We have an exciting new role In this role you will be directly supporting our existing and potential customers as well as all enquiries on our centralised number and email. You will be supporting multiple stakeholders both internal and external and provide them outstanding customer service.

Other responsibilities include:

  • Manage all inbound calls with a high level of customer service by following business processes, capturing mandatory data, referring to reference materials and prioritising the customer’s requirements
  • Provide follow up to all outstanding enquiries and requests within stated timeframe
  • Ensure confidentiality and compliance in all customer interactions (internal and external)

About You

What we are looking for:

  • An enthusiastic and driven individual with a passion for customer experience
  • Experience with nurturing potential leads
  • Strong inbound customer service or similar front of house experience
  • Experience working in a services, healthcare or in disability services is preferred
  • Familiarity with working to SLA’s and customer experience measures NPS
  • Excellent Ability to engage across the organisation from front line staff to executives using the appropriate language.

Scope as an Employer

Successful candidates will enjoy a range of staff benefits including flexibility to suit your work-life balance, continuous development and training, competitive remuneration and salary packaging and purchased annual leave scheme. You will also get the unique chance to work in a sector that is seeing the biggest social reform since the introduction of Medicare.

Take your career on a journey with Scope and work proactively with us to achieve our mission!

Please direct enquiries to contact@scopeaust.org.au

If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au, this includes support completing your application online.

Please note, the successful applicant will be required to hold a NDIS Worker Screening Check Clearance a Working with Children Check and a COVID-19 digital certificate. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required.

Scope Australia is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. Scope Australia is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and the LGBTIQA+ community.

Download File Position Description

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