Lady smiling at boy who is smiling

See the Person, See the Possibilities

Customer & Service Support Officer-Support Coordination / ILO

  • 499888
  • Glebe, NSW
  • Hawkesbury, NSW
  • Parramatta, NSW
  • Taree, NSW
  • Kingsgrove, NSW
  • Support Coordination NSW
  • Operations
  • Full Time Permanent
  • Closing on: Nov 30 2022

About Scope

Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.

Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy.

Scope was recently named on the Australian Financial Review's Top 100 Most Innovative Companies' in Australia and New Zealand.

About The Role

Scope has an exciting opportunity for Support Coordinators to come and join the expanding NSW team!

You will be mainly servicing customers in the New South Wales regions and building connections within these areas. Our flexible working from home approach means you’ll be servicing customers close to your home. 

  • Establish Support Coordination in your regions
  • Promote Scope brand awareness
  • Provide support co-ordination for NDIS participants who have complex and multiple disabilities
  • Facilitate implementation of all supports identified in a participant’s plan
  • Strengthen participants ability to navigate the NDIS and co-ordinate their supports
  • Empower participants to access and co-ordinate supports to enable each person to participate more fully in their community of choice
  • Develop strong local networks with service providers
  • Assist participants to identify the range of suitable supports and services in order to meet their individual goals identified in their NDIS plan
  • Work with the participant’s networks to ensure that they are effectively linked into funded supports and services
  • Work with the participant to link them into appropriate mainstream services such as housing, employment, education and health
  • Work with the participant to develop their skills and resilience

About You

  • Tertiary qualified, or equivalent in a discipline related to disability supports or 2 years experience working within the disability sector
  • Experience supporting adults and children with complex disabilities utilising a range of person centred service models
  • Experience in support planning and / or coordination
  • An understanding and sensitivity to the rights and dignity of people with disabilities inline with current legislation
  • An understanding of the NDIS and individualised funding
  • Knowledge of the disability service sector
  • Ability to work with minimal supervision
  • A high level of organisational and time management skills e.g. data collection, reporting

Scope as an Employer

Successful candidates will enjoy a range of staff benefits including flexibility to suit your work-life balance, continuous development and training, competitive remuneration and salary packaging and purchased annual leave scheme. You will also get the unique chance to work in a sector that is seeing the biggest social reform since the introduction of Medicare.

Take your career on a journey with Scope and work proactively with us to achieve our mission!

Please direct enquiries to Hayley Maxwell on 0427997081or email 

Please note, the successful applicant will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required.

At Scope, the ongoing safety and wellbeing of our employees and customers is a priority. One of our commitments in response to Covid-19 was to implement a policy requiring all our employees regardless of the job to be fully vaccinated. Full vaccinated under Scope’s policy is 3 doses of a Covid-19 vaccine. Please note that should you be offered a position at Scope; a condition of that offer would be to provide proof that you have had at least 3 doses of a Covid-19 vaccine.

Scope Australia is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. Scope Australia is an equal opportunity employer and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and the LGBTIQA+ community.

Sign up for Job Alerts

Not You?

Thank you