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See the Person, See the Possibilities

Customer & Service Support Officer

  • 500284
  • Hawthorn, Vic
  • Business Performance Unit
  • Operations
  • Full Time Fixed Term
  • Closing on: Mar 31 2023

About Scope

Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy across 100 locations in Victoria.

About The Role

Scope has an exciting and unique opportunity for a Customer and Service Support Officer to work within our Business Performance Unit

Although not limited to, the main components of the role are to:

  • Maintain a thorough understanding of the services provided by Scope and respond to customer enquiries in a timely manner
  • Support new and existing customers and other stakeholders to determine what services Scope can provide, within service availability and potential funding constraints
  • Develop, maintain, and update service agreements for customers. Ensuring agreements are financially sustainable and meet the customer’s needs and their expectations
  • Liaise with internal and external parties to resolve any service agreement related issues
  • Assist the business lines to accurately schedule jobs within the service delivery system

About You

Do you have:

  • Experience in administration and/or customer service roles, within Disability, Health or Community Services
  • Excellent oral and written communication skills, including effective active listening skills and proven abilities to communicate effectively with people from diverse backgrounds
  • Strong computer literacy skills, including computer-based contract management skills
  • Strong influencing and negotiation skills
  • Ability to build and manage relationships and work within a team environment
  • Critical thinking, problem solving and decision-making skills
  • Ability to prioritise, work under pressure and meet deadlines
  • High level of attention to detail
  • An understanding of the National Disability Insurance Scheme (desirable)

Scope as an Employer

View our stance on inclusion and diversity, human rights and our Covid-19 policies.

Take your career on a journey with Scope and work proactively with us to achieve our mission!

Please direct enquiries to Sharyn Green on 0428 624 041 or email

If at any time you require us to adjust our recruitment process to meet your individual needs please email, this includes support completing your application online.

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. As part of our Covid-19 response the Scope Covid-19 policy requires all our employees regardless of the job to have received at least 3 doses of a Covid-19 vaccine. Please note that the offer will be conditional on meeting these requirements. 

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