Come find your career with us 

METS Training Services is seeking a motivated and relationship-focused Account Support Officer to support business growth through student enrolments, account management, and stakeholder engagement.

What's in it for you:

• Car Allowance.
• 12-month fulltime fixed-term contract
• Salary packaging - $15,900 of your salary is tax free
• Immediate start available.

Working closely with the Business Development Manager and Account Manager, you will build strong relationships with employers, learners, and industry partners, manage enrolment processes, maintain CRM records, and represent METS at networking events and industry expos.

This role is ideal for someone with an Early Childhood background who enjoys building relationships, delivering exceptional customer service, and contributing to business growth.

Key responsibilities:

• Convert enquiries and leads into student enrolments.
• Travel throughout Sydney Metro and surrounding areas
• Build and maintain strong relationships with employers, learners, and industry stakeholders.
• Support account management activities and business growth initiatives.
• Manage enrolment documentation and maintain accurate CRM records.
• Attend networking events, expos, and promotional activities.
• Deliver exceptional customer service across multiple communication channels.
• Contribute to enrolment and revenue targets while ensuring compliance with RTO requirements.

Essential Criteria

• Early Childhood Education and Care experience or industry background.
• Strong communication, organisational, and relationship-building skills.
• Proven experience conducting consultations via phone and online meetings.
• Current Driver's Licence (P2 or above) and access to a reliable vehicle.
• High level of customer service and stakeholder engagement skills.
• Working With Children Check + NDIS Workers Clearance

Highly Desirable

• Experience in sales, account management, or business development.
• Experience within the Australian VET/RTO sector.
• Knowledge of Early Childhood qualifications and traineeships.
• Certificate IV in Training and Assessment (TAE) or higher.
• Understanding of RTO compliance and ASQA requirements.
• Experience using CRM systems and Microsoft Office 365.
• Experience promoting education, training, or professional service offerings.

Who are METS:

We form part of Scope Australia and are committed to providing innovative educational pathways for all students, including those with learning difficulties and disabilities. Our goal is to lead in quality, compliance, and customer satisfaction while driving business growth through strategic leadership and digital development.

We deliver nationally-recognised qualifications within the Children’s Services, First Aid, Individual Support and Disability, Business, Retail, Community Services, Hospitality and Supply Chain Operations industries.

Our trainers are recruited for their industry knowledge, current competency and adult learning expertise. https://mets.edu.au/

We are committed to filling this role quickly, so while this role has a closing date, we will be reviewing applications as they come in and may interview suitable candidates prior to the closing date.

If at any time you require us to adjust our recruitment process to meet your individual needs please email careersnsw@scopeaust.org.au