Customer Relationship Lead - CIRC Access Services
Job no: 494580
Work type: Full Time Fixed Term
Categories: Communication & Inclusion Resource Centre (CIRC)
Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.
Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy.
Scope was recently named on the Australian Financial Review’s 'Top 100 Most Innovative Companies' in Australia and New Zealand.
About The Role
Scope has an exciting opportunity for a full time Customer Relationship Lead to work within Scope’s Communication and Inclusion Resource Centre (CIRC), based in Hawthorn.
Scope’s CIRC team work with business and services to become more inclusive and accessible. We provide training and develop resources to ensure that staff are equipped with the knowledge and skills to be more inclusive of all customers with a disability. As a Customer Relationship Lead for CIRC’s Access Services, you will be responsible for our corporate and community customer’s experience of service throughout the enquiry, intake, service set up and review of contract components.
- You are an effective communicator and are highly organised
- You have experience in negotiating through complex systems to get to positive outcomes
- You have experience or a passion for building the capacity of the community to be more inclusive and accessible
- You enjoy working as part of a passionate and dynamic team and contributing to the effectiveness of the team
Scope as an Employer
Successful candidates will enjoy a range of staff benefits including flexibility to suit your work-life balance, continuous development and training, competitive remuneration and salary packaging and purchased annual leave scheme. You will also get the unique chance to work in a sector that is seeing the biggest social reform since the introduction of Medicare.
Take your career on a journey with Scope and work proactively with us to achieve our mission!
Please direct enquiries to Belinda Hingston at email@example.com
Please note, the successful applicant will be required to hold a Working with Children Check and a Police Check issued in the last 12 months for employment in the Disability sector. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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