Job Vacancies

Chairperson - Customer Reference Group

Apply now Job no: 493454
Work type: Part Time Fixed Term
Location: Glen Waverley, Aspendale, Pakenham, Hawthorn
Categories: Quality

About Scope

Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.

Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy.

Scope was recently named on the Australian Financial Review’s 'Top 100 Most Innovative Companies' in Australia and New Zealand.

About The Role

Scope is committed to improving the lives of people we support by ensuring they are involved in the design, delivery and improvement of Scope's services. Equally, we want to ensure our customers have the skills and confidence to advocate for themselves and others.

Exciting opportunities exist for experienced or confident facilitators to lead Customer Reference Groups at Scope. Based in either the East Division (Glen Waverley) or South Division (Aspendale or Pakenham), these roles would be suitable for anyone who identifies as, or has lived experience with disability.  Opportunities to work remotely are negotiable and those who use alternative or augmented communication methods are also encouraged to apply.  Key responsibilities include:

  • Chair Customer Reference Group (CRG) meetings, with a specific focus on supporting the participation of members with a diverse range of communication systems and styles
  • Assist in establishing/developing mechanisms (formal and informal) for the CRG to engage with Scope customers and seek feedback, advice and input on a range of matters related to Scope's services

About You

We are looking for someone with energy, integrity and passion who identifies as, or has lived experience with disability.  You will possess:

  • Experience in leading teams, and/or group facilitation, with the ability to respond appropriately to group dynamics
  • The ability to interpret information from diverse sources
  • A well-developed understanding of Scope and the sector in which Scope operates, including the ongoing roll-out of the National Disability Insurance Scheme

Scope as an Employer

Successful candidates will enjoy a range of staff benefits including flexibility to suit your work-life balance, continuous development and training, competitive remuneration and salary packaging and purchased annual leave scheme. You will also get the unique chance to work in a sector that is seeing the biggest social reform since the introduction of Medicare.

Take your career on a journey with Scope and work proactively with us to achieve our mission!

Please direct enquiries to Zane McKenzie, Customer Insight Development Manager, on (03) 9843 3041 or 0447 422 929 or email 

Applications Close: 26th March 2019

Please note, the successful applicant will be required to hold a Working with Children Check and a Police Check issued in the last 12 months for employment in the Disability sector.  If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required.



Position Description

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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