Job Vacancies

Customer Relationship Lead

Apply now Job no: 493451
Work type: Full Time Permanent
Location: Glenroy
Categories: Therapy

About Scope

Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.

Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy.

Scope was recently named on the Australian Financial Review’s 'Top 100 Most Innovative Companies' in Australia and New Zealand.

About The Role

Scope has an exciting and unique opportunity for a Customer Relationship Lead to work within our North Metro Therapy department

As the Customer Relationship Lead for North Metro Therapy you will be responsible for  our customers experience of service throughout the intake, service set up and review components of their therapy service.  You will ensure that appropriate information is captured and shared within our customer management system.  You will liaise with the National Disability Insurance Scheme to ensure good customer outcomes.

About You

  • You are  interested in people and are an effective communicator who listens for meaning.
  • You have experience in negotiating through complex systems to get to positive outcomes.
  • You have experience with therapy services  and/or the National Disability Insurance Scheme.
  • You enjoy working as part of a team and contributing to the effectiveness of the team.


Scope as an Employer

Successful candidates will enjoy a range of staff benefits including flexibility to suit your work-life balance, continuous development and training, competitive remuneration and salary packaging and purchased annual leave scheme. You will also get the unique chance to work in a sector that is seeing the biggest social reform since the introduction of Medicare.

Take your career on a journey with Scope and work proactively with us to achieve our mission!

Please direct enquiries to Tania Houghton on 0457 605 198 or email

Please note, the successful applicant will be required to hold a Working with Children Check and a Police Check issued in the last 12 months for employment in the Disability sector.



Position Description

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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